What do I do if I received a damaged item?

Contact birdieatelier@gmail.com and include a photo of the damage(s) within 7 days of receiving your item(s). We’ll contact you to resolve your issue as quickly and easily as possible!

I received the wrong item(s). What do I do?

Contact birdieatelier@gmail.com with a photo of the wrong item(s). We’ll contact you within 1 business day to resolve your issue as quickly and easily as possible.

Can I update my order before it has been shipped?

Contact birdieatelier@gmail.com with the information you would like to update. We’ll do our best to update your order as long as it hasn’t been shipped. We cannot guarantee that we will be able to make any changes to your order if you contact us more than 12 hours after your order has been placed (not including weekends). We usually ship orders within 5 business days of your order date, so please contact us as soon as you know you have an issue.

Can I change or cancel my order?

If you need to change or cancel your order, please email us as soon as possible so we can help you. However, if you've already received your tracking number, we're unable to make any changes and you'll have to wait for the items to arrive. Then you contact us again and we'll work to find the best solution for you.

Why isn't my promo code working?

The code you are using may have expired, or the products in your cart may not be eligible for a discount. We do not allow you to stack discounts, meaning you are not able to use more than one promo code for a single order. If you are still having issues with your promo code, please email us at birdieatelier@gmail.com.

Can you send me a material swatch?

Absolutely! Please email us at birdieatelier@gmail.com and let us know which one you would like.

Can you lower the value of my international order package/mark as gift so I can avoid paying duties?

It is illegal for us to lower the value of international packages or mark them as gifts. Please help us follow all laws and regulations. We appreciate your cooperation!

I am a blogger/vlogger/stylist/photographer interested in partnering with you to feature Birdie clothes & accessories in my content. Who do I contact about these opportunities?

We are so excited that you want to showcase our lovely pieces! Please email birdieatelier@gmail.com with any inquiries and we will get back to you as soon as possible.